Every customer email, drafted in your words.

Relay reads the customer inbox you already use and drafts every reply from your own website and the replies your team has already sent. You decide what may send by itself; everything else waits in your Drafts for a person.

Get in touch See how it runs
Set up with you on a call Two weeks on your own inbox first Your rules, not ours

Most of the inbox is the same few questions.

Where is my order. Do you ship to Canada. Does this run small. Someone retypes the answer every time, and the mail that actually matters waits behind it.

One path, every message, every time.

Nothing is improvised. A message takes the same five steps whether it arrives at nine in the morning or two on a Sunday.

  1. Stage 01

    Read

    The message is parsed the moment it lands — sender, history, and what is actually being asked.

  2. Stage 02

    Understand

    Relay works out what is being asked: an order question, a product question, a return, a complaint.

  3. Stage 03

    Check

    Your rules run before anything is written. Thresholds, exclusions, and the cases you always want to see.

  4. Stage 04

    Respond

    A reply is drafted from your real policies, in the voice your team already writes in.

  5. Stage 05

    Resolve

    Routine mail you have switched on sends itself. Anything outside the lines waits for a person.

The routine goes out. The rest stops here.

Only order-status and general questions can ever send themselves, and only once you switch them on. Returns, refunds, cancellations and complaints always wait for a person.

Can send itself
Order statusAuto-sent
Shipping and deliveryAuto-sent
Product and sizingAuto-sent
Payment and checkoutAuto-sent
Waits for a person
Return or refundNeeds you
CancellationNeeds you
Complaint or damageNeeds you
Anything it is unsure ofNeeds you

Paste a customer email. Get the reply Relay would write from your own site.

Nothing is connected, and the email you paste is not kept. Relay reads your public pages, writes the reply, and shows whether it would pass Relay’s checks or be held for a person.

Ten tries a day. Reads public pages only. The email you paste is not kept; your website and IP address are kept for a day to count the tries.
The draft appears here, with the line a client sees above it: Could be sent automatically once this type of question is switched on or Would hold for a person — and why.

Built for the brand that answers its own mail.

WhereYou sell online, and support runs from a shared Gmail or Outlook inbox.
WhoOne person — often you — answers most of it.
WhyYou'd rather that person had their afternoons back than learn a new tool.

If you already run a helpdesk and want tickets, chat and DMs in one queue, we're probably not for you — and we'll say so on the call. Is Relay for you?

Two weeks on your own inbox.

Tell us what your business answers all day. On a 30-minute call we’ll show you Relay at work; then two weeks on your own inbox, and you decide.

Get in touch How it works