Fit

Is Relay for you?

Two honest lists, then what happens first

Probably yes, if:

you sell online;
customer support runs from a shared Gmail, Outlook or hosted mailbox;
one person — often the founder — answers most of it;
it’s about 1,500 customer emails a month or more — or 500 or more if the founder still answers them personally;
and someone on your side can look over the drafts in the first weeks;
and you would rather that person had their afternoons back than learn a new tool.

Probably not, if:

you already run a helpdesk and like it;
you want live chat, social DMs and phone in one queue;
you need replies that change orders inside your store, or look up orders in a store system other than Shopify (we don’t do either yet, and we’ll say so);
or the inbox gets fewer than about 500 emails a month — at that size, a good FAQ page beats us.

Either way

The first thing that happens is a 30-minute call where we tell you which one you are. Then two weeks on your own inbox, nothing sent until you say so, and you decide.