Control

You draw the line once. Relay stays on its side of it.

Automation is only worth having if you decide where it stops. You choose what may send itself, and some mail never does.

The routine goes out. The rest stops here.

Returns, refunds, cancellations and complaints never send themselves, no matter how confident the draft is.

Can send itself
Order statusAuto-sent
Shipping and deliveryAuto-sent
Product and sizingAuto-sent
Payment and checkoutAuto-sent
Waits for a person
Return or refundNeeds you
CancellationNeeds you
Complaint or damageNeeds you
Anything it is unsure ofNeeds you

Set once, together, on a call.

We turn how you already answer customers into rules Relay follows. Change any of them later and the next message obeys the new line immediately.

Keep the control. Lose the typing.

Tell us where your lines are, and in the trial you’ll see, on your own mail, what Relay would send and what it holds.